An Essential Guide to New Cleaning and Safety Protocols
Our Covid-19 Protocols
Ensuring a clean and safe space around us is more important now than ever before. In preparation for when the world is ready to travel again, Curtain Bluff is working hard to make sure guests can depend on a safe, healthy, and clean stay once the resort reopens October 24, 2020. We take this new challenge very seriously, and we will be diligent in our actions to protect the health and well-being of our guests, employees, and community.
Our team has developed initial guidelines based on recommendations of the CDC, the World Health Organization, and local Antiguan regulations and guidance. We remain focused on the needs of our guests and colleagues as they navigate the new environment. We will work enthusiastically to help on-property teams to consistently deliver these elevated cleanliness standards, always with a Curtain Bluff smile.
Special events and wedding-specific precautions are under development as the future of group gatherings continue to be evaluated. Additional information can be provided separately closer to our opening date.
Property-wide safety and cleaning protocols Include:
- Housekeeping will institute enhanced sanitization protocols for arriving rooms
- Physical distancing will be enforced for all public areas
- All staff will be required to wear masks and face shields
- An intranet will be implemented to allow guests to access the menu, guest services, spa and report any room requests, including maintenance issues
- Buffets will be removed from the restaurant and al la carte experiences will be enhanced
- Press Reader for digital content (magazines and newspapers) versus in-room publications
- High touch surfaces such as the lobby and other public areas will be disinfected frequently
- Reservation and sanitization procedures will be in place for all water sports equipment
- Kids Club reservations will be scheduled to allow for cleaning and sanitization between sessions
- Spa therapists will wear face masks, wash hands in front of guests and be prepared to use gloves on request. Ask about latex allergies; have other glove types available.
- Comprehensive safety, health and hygiene training for all staff is mandatory prior to opening and will be on-going based on CDC, WHO and local Antiguan regulations and guidance
- On-call doctor available to guests at a fee
Arrival into VC Bird International Airport
Upon arrival into VC Bird international airport, you will need to present to the medical officials the paperwork showing a negative result from a Covid 19 RT-PCR (Real-Time Polymerase Chain Reaction), a completed Health Declaration Form, completed immigration form and a printed copy of the Signature Priority immigration card (which will be sent to you in your pre-arrival letter). Your temperature will be taken once you enter the immigration hall. This test must be taken no MORE than 7 days ahead of arrival
All persons must wear a face mask and it is mandatory in all public spaces in Antigua and Barbuda and social distancing must be adhered to.
Arrival to the resort
Upon arrival to the resort, you will be greeted by our concierge team who will take your temperature and ensure social distancing. Once you have completed the online check-in, you will have the option of a key via your cell phone or a sanitized key card. You will then be escorted by a member of the concierge team or a manager to your room. Your luggage will be sanitized by a bellman and taken to your room.
In your Room
All areas of your guest room have been cleaned to the highest standard using both manual disinfectants as well as electrostatic sanitization.
All reusable paper products have been removed from your room. The in-room book is available online via our website.
Shared areas of the resort
Library, TV/Internet rooms, the beaches
These areas of the resort will be have increased cleaning throughout the day and will be electrostatically cleaned overnight.
Touchless sanitizers are installed in these areas for your use. Signage has been placed to remind guests and staff to social distance and mask-wearing, where required.
Our library will no longer have books or games. We will have our mini, single-use newspapers available as well as Press Reader, our online source for newspapers and magazines.
The Restaurants and Bars
Both the Tamarind and Sea Grape restaurants are fully opened to the tropical trade winds. We will require that reservations are made ahead for all meals. You will be seated socially distanced away from other guests in the dining room. The menus for both restaurants will be available on line via our text messaging service Zingle or via single use disposable menus.
All tables, chairs, condiment holders, table linen will be sanitized prior to our guests being seated. The restaurants and bars will be sanitized electrostatically overnight.
Tennis, Squash, gym, watersports, beach activities
We will have sign-up for most activities including snorkeling trips, diving, water aerobics, yoga, and Pilates classes, as numbers will be limited due to social distancing.
The gym will also require a sign up as space is limited. Please sign up for land activities with the tennis team and for water activities with the water sports team.
Increased sanitization of all equipment will be done before and after use.
The Cee Bee kids camp will require advanced sign up with the concierge or the camp coordinator. Maximum of 8 children per session. Increased sanitization of the camp during the day and electrostatically cleaning overnight.
Will be by appointment only. There will be a 30 minute pause between appointments in order to completely sanitize spa treatment rooms and relaxation areas.
Check out of the resort
Checking out of CB can be done online or via a phone call to the concierge team, or in person at the concierge desk.
We will require advanced plane information so we can book a taxi for your return trip to the airport. Your bags will be collected from your room and sanitized prior to being placed in a certified CB taxi.
You will not be allowed to leave your room or use any of the public hotel facilities outside your hotel room. This is for a maximum of 14 nights in a deluxe room and up to May 31st when the hotel closes.
If you display symptoms including difficulty breathing, elevated temperatures etc. which require medical supervision/intervention you will be quarantined at a government medical facility under the care of trained medical personnel.