Employee Feature: Candia Richards

14th July 2016

Posted By : Toya Turner

Meet Candia Richards: Concierge, Leisure Division

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Employee since: 2007

Her manager’s assessment:

Candia conducts herself in a manner that is consistent with the values and goals of Curtain Bluff. She demonstrates an above average knowledge of her job responsibilities and delivers a high quality job performance and services.

Candia consistently recognizes and meets the needs and requirements of guests/customers. She is mindful of guests/customers needs and how her attitude and actions are perceived. She uses problem solving techniques when necessary, to satisfy the guests needs and reflects a positive image of the Hotel.

Candia consistently uses a systematic approach to accomplishing her responsibilities, taking care to minimize her errors. She acknowledges and takes pride in ownership of the day to day processes for which she is responsible and utilizes initiative where and when necessary to meet overall goals.

Candia consistently demonstrates the spirit of team work by offering support to fellow employees whenever a need arises for a collective effort in accomplishing a task or goal.

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Candia was Curtain Bluff’s nominee for the 2016 AHTA Employee of the Year. The awards ceremony was held in June at the Sandals Resort, and though she was not successful, she was a strong contender who impressed the judging panel.

Curtain Bluff is renown in the industry for exemplary customer service, and our talented team of hospitality professionals are the driving force behind the consistent accolades.

Visit Candia at the Tennis Pro Shop on your next visit to Curtain Bluff.

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